Questions?

Turn Around Time

TAT is estimated at 7-14 business days and 10-15 business days for bleached and dyed items. This could be shorter or longer and may change with or without notice. Bleached, hand dyed, and custom orders will take longer than others. Bleaching and dying can be delayed due to weather conditions. Preorder items can take 1-6 weeks to ship out to you, but this will be specified when ordering. 

Returns/Exchanges/Cancellations

Due to the fact most items are made to order returns and exchanges are not accepted. However, if there is an issue with your item or items such as defective items please contact us within 5 days of receiving and we will do our best to resolve any issues. Cancellations must be made within 24 hours of your order being placed. 

Bleached/Dyed Items

These items are individually hand dyed and bleached so no two items will be identical. The weather such as the amount of sun, and temperatures can affect the appearance for example something bleached in the winter may vary or not be bleached as “white”as something bleached in the summer. Dyed items can have “markings” or “splits” of other colors and there is no way to avoid this especially in items with multiple colors. Each individual item will be unique. We do our best to get each item as close to the picture as possible. 

Custom Orders

Custom orders are welcome, we love doing customs! If you have a custom order please send me a message on Facebook or an email, contact info can be found below. If you would like to change the color of a current item you see please leave a note when ordering or contact me. Not all colors can be used for all designs and not all colors are available in all sizes. Some items may be available in more sizes than what are listed. Almost everything can be done in youth sizes as well even if those aren’t listed. 

Contact Us 

If you have any questions or concerns please reach out to me via my Facebook group https://www.facebook.com/groups/nanscreations and message Savannah Auten or email me at nans.creations.boutique@gmail.com.